totop
home   >   FAQS   >  Software FAQs

TuneCable Software FAQs

Common Questions

  • Q1. Haven't received any emails with registration information?

    After the payment is confirmed, you will receive an email with the registration Email and code shortly within 2 hours in normal. Please check your inbox a while later. If you do not receive your code after several hours, please check your spam filtering in case our registration email gets marked as spam and sorted into a "Spam" folder or deleted.

    If you haven't received the registration email within 12 hours, please contact our support team: [email protected] and offer possible email address & order number, we will reply to you within 24 hours.

  • Q2. Received the registration information, but there is nowwhere to download the program?

    Please download the program you've purchased form our Download Center.

  • Q3. Can I pay with PayPal?

    Yes, our products support PayPal to pay for the order.

  • Q4. What should I do if I accidently purchased the wrong product?

    If you are still in the refund period, we can help you switch products that under the same price and same plan. Please contact our support team [email protected] with the order ID of the product you have purchased. Or you can directly purchase the correct product you want and then contact our support team with both of the two order IDs, and then we would immediately refund the incorrect one to you.

    If you are out of the refund period, we can not change the product or refund the wrong product. For other refund requests, please refer to 'Refund Policy'.

  • Q5. Is the code available on both Windows version and Mac version of TuneCable programs?

    Sorry, no. The registration code is only available on the particular program you purchased. If you purchase the Windows version and would like to activate the Mac version as well, you need to buy Mac version.

  • Q6. I want to buy several copies of TuneCable programs, can I get a discount on my order?

    Sure, we offer a discount for batch orders. You can contact our support team to get the coupon code.

  • Q7. What can I do if I get the message "Invalid Code" when trying to register?

    First please make sure that you have downloaded the right program. And The registration information is case sensitive. so please do not add blank at the beginning or the end of the word. If you are sure that you are running the right program and following the direction but still get the error message, please contact our support team for help.

    If you purchased TuneCable program before Sep. 30th, 2016, please use your registration name and code to activate the program, not with email and code.

  • Q8. I have problem in updating my program to the latest version?

    If you have problem in updating the program to the latest version by clicking "Check for Updates", please directly download the latest version of the program you are running from our Download Center.

  • Q9. Can I update to the latest version without paying again?

    Yes, you will get free Technical Support and free Updates once you have purchased our program.

  • Q10. Does TuneCable work with the Apple Music and Spotify from Windows 10 store?

    Yes, all of our programs including Video Converter, Spotify Music Converter and iTunes Audio Converter are compatible with the Windows 10 Store version of Spotify and iTunes. Please simply download the latest versions of them from our Download Center.

  • Q11. What are the differences between a trial version and a registered version?

    TuneCable provides free download & trial before you purchase the registration code. The code can be used to register the program and turn the trial version to the full version. A lot of people want to know the detailed differences between a trial version and the retail version. Here we will introduce the main differences between the two versions. ( Learn More)

  • Q12. What is the refund policy?

    In some reasonable case, we can give you a full refund. Please refer to our refund policy for further understanding.

  • Q13. What is the subscription plans and policy?

    Here are the details of the subscription plans, automatic renewal and refund policy → Subscription-based Products FAQs.

Spotify Music Downloader FAQs

  • Q1. How can I activate or register TuneCable Music Downloader?

    Once your order has been validated, the registration code will be sent to your e-mail. Then you can simply download and install the program you purchased on your Windows or Mac computer to register it. The registered version will remove the trial version limitations. Now please refer to this guide to register TuneCable program effortlessly: How to register TuneCable programs with registration code provided.

  • Q2. What can I do if I get the message "Invalid Code"?

    First please make sure that you have downloaded the right program. The registration information is case sensitive. And, please do not add blank at the beginning or the end of the word. You can also copy and paste the E-mail and Code into the registration popup dialog. If you are sure that you are running the right program and following the direction but still get the error message, please contact our support team for help.

  • Q3. Why can I only convert the first 3 minutes of each audio?

    TuneCable trial version only allows trial users to convert 3 music files at a time and convert the first 3 minutes of each song for sample testing. To unlock this restriction, please purchase a license.

  • Q4. What kinds of music does TuneCable Music Downloader support converting? What output format can it export?

    Now, TuneCable Music Downloader is specially designed for converting Spotify song and Spotify playlist to MP3, AAC, WAV or FLAC format.

  • Q5. Can I convert the entire playlist from Spotify?

    Of course, you can. Spotify Downloader supports converting the entire playlist by dragging and dropping the playlist from Spotify to TuneCable.

    Tips: If you want to convert a playlist with more than 200 songs, we suggest you should open the playlist on Spotify, select all files in the playlist and drag & drop them to TuneCable Music Downloader program for converting. Or we suggest you'd better to create some new playlists and separately add them for converting.

  • Q6. How to automatically store the output audio into Artist / Album folders?

    Before converting, you can choose to sort the output music files into folders by "Artist/Album", "Artist", "Album", "Artist/Album" or "None" in TuneCable setting window, so that the files would be organized properly.

  • Q7. The output audio quality is unsatisfied, how to improve the output quality?

    If the output audio quality is unsatisfied, please make sure your network is stable and re-convert the music.

  • Q8. How to solve the problem of "Conversion Failed" when converting Spotify music

    Please make sure your music can be well-played on your Spotify before converting.

    Please check whether there is any external audio device connected with your computer including USB, Wi-Fi, Bluetooth and HDMI, etc. If it is, please disconnect them and retry.

    Please delete the driver file under "/Library/Audio/Plug-Ins/HAL/MJRecorderDevice.driver" (see here), then reboot your Mac and retry.

  • Q9. How to fix no sound issue on Mac after using Spotify Music Downloader?

    Some users responded that there was no sound from Mac laptop speakers after downloading and using Spotify Music Downloader. Now you can manage to fix this sound issue by following:

    1. Open "Terminal" on machine. You can do this by click "Applications" folder in Finder, then open "Utilities" and double-click on "Terminal".

    2. Copy this code: sudo rm -rf /Library/Audio/Plug-Ins/HAL/MJRecorderDevice.driver and paste it to the pop up terminal window, and press "Return". Then enter the password of your Mac and press "Enter" on the keyboard.

    3. Close this "Terminal" window on Mac.

    4. Restart your machine. Restart your Mac and then you can play the audio normally via media devices.

  • Q10. How to download all songs from my Spotify playlist seems TuneCable Music Downloader can only load and download 500 songs of it.

    Due to Spotify's restriction, when draging and droping playlist from Spotify to other program, it can only load out 500 songs of the playlist. To solve this problem, please follow our steps below. Or you can watch this video to know how to do.

    1. Launch Spotify app or Spotify Web Player, open the playlist which you want to download.

    2. Click the first track, then scroll down to the bottom. Hold down the "SHIFT" key from your keyboard and click the last track.

    3. Now you can drag these songs and drop them in specific area which defined on the interface.

  • Q11. How to Fix Failed 1032 that occurs on TuneCable Spotify Downloader for Mac?

    If you encountered the Failed 1032 when using TuneCable Spotify Downloader for Mac under macOS 11.1 or above, please follow our instructions below to authorize 'Music' in the 'Automation' section.

    Step 1: Go to 'System Preferences' > 'Security & Privacy' > 'Privacy' module.

    Step 2: Find the 'Automation' option, then enable 'Music' option under TuneCable Spotify Downloader.

    If the problem persists, please provide us with more detailed information to our support team via [email protected] for further analysis, we will find the solution for you ASAP:

    1. Which macOS are you running?

    2. Are you a Spotify Free user or Premium subscriber? And are you running the latest version of Spotify?

    3. What’s the output format and settings you choose in TuneCable?

    4. Does the problem happen to a certain audio file or to all audio files?

    5. Please send us all the log files of TuneCable for our analysis. You can find them by going to the program, Menu > Open Log File > logs.

Apple Music Converter FAQs

  • Q1. How to register TuneCable iMusic Converter?

    Please refer to this guide to register TuneCable program effortlessly: How to register TuneCable programs with registration code provided.

  • Q2. What can I do if I get the message "Invalid Code" when trying to register?

    First, please make sure that you have downloaded the right program. And The registration information is case sensitive. so please do not add blank at the beginning or the end of the word. If you are sure that you are running the right program and following the direction but still get the error message, please contact our support team for help.

  • Q3. How to solve the problem that TuneCable fails to read iTunes library?

    Firstly, please make sure you have downloaded the music to your computer, and it can play normally in iTunes. And please make sure your computer is well authorized with the same Apple ID that you used when downloading the iTunes music.

    Secondly, if you have downloaded the music to your computer, but the program still fail to read them. Please follow these steps to fix this issue. ( Learn More )

  • Q4. Why the output file is only 3 minutes long?

    It's the limitation of trial version. After you have bought a single user license, we'll send you a key/code to unlock the limitation.

  • Q5. What kind of audio formats could be converted?

    Any audio files that could be played on your iTunes, could be converted by iTunes Audio Converter, including Apple Music files, iTunes music, podcasts and audiobooks, music file you purchased, audio book you bought from Audible, etc.

  • Q6. How to solve the problem of "Conversion Failed"?

    For this error, we have some suggestion for you, please try and check if it helps to fix this issue. (Learn More)

  • Q7. What should I pay attention while using iTunes Audio Converter?

    You should quit iTunes before running iTunes Audio Converter, and you'd better don't use iTunes while converting. Any operations on iTunes while converting may affect the result.

  • Q8. Where can I get the converted files?

    The converted files are stored in the output folder. Click the "History" button in the main interface to find the output audio.

  • Q9. The output audio quality is unsatisfied, how to improve the output quality?

    Please update your program to the latest version. If the problem persists, please set the output format as MP3 and bitrate as 256kbps to have a try. To customize the output format, please click the "Setting" button. There will be a pop-up window to let you set output settings. If the output quality is still unsatisfied after such settings, please contact our support for further help.

  • Q10. The output files have several short breaks of silence when played back?

    Please disable the Crossfade Songs in iTunes > Preferences > Playback.

  • Q11. 1 or 2 seconds of a random song from iTunes library adds to the converted audio?

    Please disable the Crossfade Songs in iTunes > Preferences > Playback.

  • Q12. How to organize the output audio into Artist / Album folders?

    Before converting, please click the setting button on the top-right corner, and then check the box of the "Artist/ Album" after Output Organized. Now, TuneCable program supports saving the output audio into Artist, Album, Artist/Album or Album/Artist folder for meeting various users' needs.

  • Q13. How to do if there is no sound in the output audio on Windows?

    Please open iTunes Preferences by clicking "Edit >> Preferences" and choose the "Playback", then select "Windows Audio Session" from the drop-down list of "Play Audio Using" and click "OK". After that, close iTunes and launch TuneCable to convert those songs again.

  • Q14. Does TuneCable iMusic Converter runs on Apple Device with M1 Chip?

    Yes, from the V1.1.0 version, TuneCable Apple Music Converter supports running on M1 Chip devices. You can know more from the version history.

Amazon Music Converter FAQs

  • Q1. How to register TuneCable iMazon Recorder?

    Launch TuneCable iMazon Recorder and log in your Amazon Music unlimited account. Then click Menu icon icon to get the registration window. Copy and paste the registration Email and Code into the registration pop up dialog.

    Fill the two blanks with your registration Email and license code that you have received from the email. Then click "OK" to register the program.

  • Q2. What can I do if I get the message "Invalid Code" when trying to register?

    First, please make sure that you have downloaded the right program. And The registration information is case sensitive. so please do not add blank at the beginning or the end of the word. If you are sure that you are running the right program and following the direction but still get the error message, please contact our support team for help.

  • Q3. Why can I only convert the first 3 minutes of each audio?

    TuneCable trial version only allows trial users to convert 3 music files at a time and convert the first 3 minutes of each song for sample testing. To unlock this restriction, please purchase a license. (Learn More )

  • Q4. What kinds of music does TuneCable iMazon Recorder support converting? What output format can it export?

    TuneCable iMazon Recorder is a professional Amazon Music Downloader which is able to bypass the downloading limits of Amazon Music and download songs, albums, or playlists from Amazon Music to MP3, AAC, WAV, AIFF or FLAC format.

  • Q5. Can I use TuneCable iMazon Recorder to convert the entire playlist from Amazon?

    Of course, you can use TuneCable iMazon Recorder to convert the entire playlist, artist or album from Amazon Music.

  • Q6. Why can't I play music online when I use TuneCable iMazon Recorder?

    For the sake of providing users with the best conversion rate, TuneCable iMazon Recorder adopts a new conversion technology. However, it is a pity that now the program doesn't support online music playback.

  • Q7. Does TuneCable iMazon Recorder support Amazon Music HD?

    Yes, TuneCable iMazon Recorder can retain Ultra HD audio quality for Amazon Music HD subscribers after conversion.

  • Q8. What to do when TuneCable iMazon Recorder fails to convert music?

    1) Please make sure the songs you want to convert can be played normally on TuneCable or on the Amazon Music web player in Chrome.

    2) Please don't connect an external audio device to your computer during the conversion and don't play Amazon Music on other devices at the same time.

    3) Please do not login Amazon account on other devices and play music during the conversion process.

    If the problem persists, please provide some informations below and contact the support team via email: [email protected]

    1. Which Windows OS are you using? Windows 7/8/10? 32 bits or 64 bits?

    2. If you're Windows 10 user, please send us a screenshot about the version and edition of your Windows. (Tip: just press Win+R on your keyboard, type in "winver", and hit Enter)

    3. Are you a Prime Music user or Amazon Music Unlimited user? And which country/region does your Amazon Music account belong to?

    4. What is the output format you choose?

    5. Did the problem happen to a certain audio file or to all audio files? (If only a few music files can't be converted successfully, please restart the program and try to convert them again.)

    6. Which conversion mode did you choose in Setting window? Fast mode or Normal mode?

    7. Please send us the log files. Launch TuneCable iMazon Recorder, click the Menu button (on the upper right corner) > Open log file. You will see a logs folder, please send us all the files in this folder.