Common Questions

• Q1. Haven't received any emails with registration information?

  After the payment is confirmed, you will receive an email with the registration Email and code shortly within 2 hours in normal. Please check your inbox a while later. If you do not receive your code after several hours, please check your spam filtering in case our registration email gets marked as spam and sorted into a "Spam" folder or deleted.

  If you haven't received the registration email within 12 hours, please contact our support team: [email protected] and offer possible email address & order number, we will reply to you within 24 hours.

• Q2. Received the registration information, but there is nowwhere to download the program?

  Please download the program you've purchased form our Download Center.

• Q3. Is the code available on both Windows version and Mac version of TuneCable programs?

  Sorry, no. The registration code is only available on the particular program you purchased. If you purchase the Windows version and would like to activate the Mac version as well, you need to buy Mac version.

• Q4. Can I pay with PayPal?

  Yes, our products currently support PayPal to pay for the order.

• Q5. What should I do if I accidently purchased the wrong product?

  If you are still in the refund period, we can help you switch products that under the same price and same plan. Please contact our support team [email protected] with the order ID of the product you have purchased. Or you can directly purchase the correct product you want and then contact our support team with both of the two order IDs, and then we would immediately refund the incorrect one to you.

  If you are out of the refund period, we can not change the product or refund the wrong product. For other refund requests, please refer to 'Refund Policy'.

• Q6. What is the refund policy?

  In some reasonable case, we can give you a full refund. Please refer to our refund policy for further understanding.

• Q7. What is the subscription plans and policy?

  Here are the details of the subscription plans, automatic renewal and refund policy → Subscription-based Products FAQs.

Common Questions

• Q8. What can I do if I get the message "Invalid Code" when trying to register?

  First please make sure that you have downloaded the right program. And The registration information is case sensitive. so please do not add blank at the beginning or the end of the word. If you are sure that you are running the right program and following the direction but still get the error message, please email [email protected] for help.

  If you purchased TuneCable program before Sep. 30th, 2016, please use your registration name and code to activate the program, not with email and code.

• Q9. Can I update to the latest version without paying again?

  Yes, you will get free Technical Support and free Updates once you have purchased our program.

• Q10. I have problem in updating my program to the latest version?

  If you have problem in updating the program to the latest version by clicking "Check for Updates", please directly download the latest version of the program you are running from our Download Center.

• Q11. Does TuneCable work with the Apple Music and Spotify from Windows 11/10 store?

  Yes, all of our programs including Video Converter, Spotify Music Converter and iTunes Audio Converter are compatible with the Windows 11/10 Store version of Spotify and iTunes. Please simply download the latest versions of them from our Download Center.

• Q12. What are the differences between a trial version and a registered version?

  TuneCable provides free download & trial before you purchase the registration code. The code can be used to register the program and turn the trial version to the full version. A lot of people want to know the detailed differences between a trial version and the retail version. Here we will introduce the main differences between the two versions. ( Learn More)

• Q13. I want to buy several copies of TuneCable programs, can I get a discount on my order?

  Sure, we offer a discount for batch orders. You can contact our support team to get the coupon code.

TuneCable BeatOne FAQs

• Q1. How to register TuneCable BeatOne?

  1. Run TuneCable BeatOne and select the "Register" tab in the lower left corner, you will get the registration interface.
  2. Copy and paste the registration Email and Code you have received from the email into the registration dialog. Then click the "Register" button.

• Q2. What can I do if I get the message "Invalid Code" when trying to register?

  First please make sure that you have downloaded the right program. And The registration information is case sensitive. so please do not add blank at the beginning or the end of the word. If you are sure that you are running the right program and following the direction but still get the error message, please email [email protected] for help.

• Q3. Why can I only convert the first 1 minute of each audio?

  TuneCable trial version only allows trial users to convert the first 1 minute of each song for sample testing. To unlock this restriction, please purchase a license.

• Q4. What kind of audio formats can it export?

  TuneCable BeatOne offers MP3, AAC, WAV, FLAC, AIFF, and ALAC format for outputting.

• Q5. What's the function of "Intelligent Mode"?

  Intelligent Mode is a combination of the corresponding music platform's Record/Web Download and YouTube Download. When you choose "Intelligent Mode" in TuneCable setting, the conversion rate would be increased a lot thus you can get the music tracks as needed.

More FAQs >>

TuneCable Spotify Downloader FAQs

• Q1. How to register TuneCable Spotify Downloader?

  1. Run TuneCable Spotify Downloader and select the "Register" tab in the lower left corner, you will get the registration interface.
  2. Copy and paste the registration Email and Code you have received from the email into the registration dialog. Then click the "Register" button.

• Q2. What can I do if I get the message "Invalid Code" when trying to register?

  First please make sure that you have downloaded the right program. And The registration information is case sensitive. so please do not add blank at the beginning or the end of the word. If you are sure that you are running the right program and following the direction but still get the error message, please email [email protected] for help.

• Q3. Why can I only convert the first 1 minute of each audio?

  TuneCable trial version only allows trial users to convert the first 1 minute of each song for sample testing. To unlock this restriction, please purchase a license.

• Q4. What kind of audio formats can it export?

  TuneCable Spotify Downloader offers MP3, AAC, WAV, FLAC, AIFF, and ALAC format for outputting.

• Q5. What's the function of "Intelligent Mode"?

  Intelligent Mode is a combination of Spotify Record/Web Download and YouTube Download. When you choose "Intelligent Mode" in TuneCable setting, the conversion rate would be increased a lot thus you can get the Spotify tracks as needed.

More FAQs >>

TuneCable iMusic Converter FAQs

• Q1. How to register TuneCable iMusic Converter?

  Select the "Register" tab in the lower left corner or click the top-right "Menu" button and choose "Register" in the drop-down list, you will get the registration dialog box. Then copy and paste the Email and Code into the registration dialog.

• Q2. What can I do if I get the message "Invalid Code" when trying to register?

  First please make sure that you have downloaded the right program. And The registration information is case sensitive. so please do not add blank at the beginning or the end of the word. If you are sure that you are running the right program and following the direction but still get the error message, please email [email protected] for help.

• Q3. Why can I only convert the first 1 minute of each audio?

  TuneCable trial version only allows trial users to convert the first 1 minute of each song for sample testing. To unlock this restriction, please purchase a license.

• Q4. What kind of audio formats could be converted?

  Any audio files that could be played on your iTunes, could be converted by TuneCable iMusic Converter, including Apple Music files, iTunes music and audiobooks, music file you purchased, audio book you bought from Audible, etc.

• Q5. What's the function of "Intelligent Mode"?

  Intelligent Mode is a combination of iTunes Record/Web Download and YouTube Download. When you choose "Intelligent Mode" in TuneCable setting, the conversion rate would be increased a lot thus you can get the Amazon Music tracks as needed.

More FAQs >>

TuneCable iMazon Recorder FAQs

• Q1. How to register TuneCable iMazon Recorder?

  1. Launch TuneCable iMazon Recorder, and go to the lower left corner to select the "Register" section. You will see a registration dialog. You can also click on the Menu icon and select "Register" to get the interface.
  2. Fill in the two blanks with your registration Email and license code that you have received from the email. Then click "Register" to register for the program.

• Q2. What can I do if I get the message "Invalid Code" when trying to register?

  First please make sure that you have downloaded the right program. And The registration information is case sensitive. so please do not add blank at the beginning or the end of the word. If you are sure that you are running the right program and following the direction but still get the error message, please email [email protected] for help.

• Q3. Why can I only convert the first 1 minute of each audio?

  TuneCable trial version only allows trial users to convert the first 1 minute of each song for sample testing. To unlock this restriction, please purchase a license.

• Q4. What kind of audio formats can it export?

  TuneCable iMazon Recorder is a professional Amazon Music downloader which is able to download songs, albums, podcasts, or playlists from Amazon Music to MP3, AAC, WAV, FLAC, AIFF or ALAC format.

• Q5. What's the function of "Intelligent Mode"?

  Intelligent Mode is a combination of Amazon Record/Web Download and YouTube Download. When you choose "Intelligent Mode" in TuneCable setting, the conversion rate would be increased a lot thus you can get the Amazon Music tracks as needed.

More FAQs >>

TuneCable iTadal Music Converter FAQs

• Q1. How to register TuneCable iTadal Music Converter?

  1. Launch TuneCable iTadal Music Converter, and go to the lower left corner to select the "Register" section. You will see a registration box. You can also click on the Menu icon and select "Register" to get the interface.
  2. Fill in the two blanks with your registration Email and license code that you have received from the email. Then click "Register" to register for the program.

• Q2. What can I do if I get the message "Invalid Code" when trying to register?

  First please make sure that you have downloaded the right program. And The registration information is case sensitive. so please do not add blank at the beginning or the end of the word. If you are sure that you are running the right program and following the direction but still get the error message, please email [email protected] for help.

• Q3. Why can I only convert the first 1 minute of each audio?

  TuneCable trial version only allows trial users to convert the first 1 minute of each song for sample testing. To unlock this restriction, please purchase a license.

• Q4. What's the function of "Intelligent Mode"?

  Intelligent Mode is a combination of Amazon Record/Web Download and YouTube Download. When you choose "Intelligent Mode" in TuneCable setting, the conversion rate would be increased a lot thus you can get the Amazon Music tracks as needed.

• Q5. How to download a playlist in its original order?

  1. In lower left of TuneCabe main interface, access "Settings".
  2. Under "Output File Name", retain only "Playlist Index" and "Title".
  3. Select "Playlist" in the "Output Organized" setting.

More FAQs >>