-
Q1. How to register TuneCable Spotify Music Converter?
[1] Run TuneCable Spotify Converter and select the "Register" tab in the lower left corner, you will get the registration interface.
[2] Copy and paste the registration Email and Code you have received from the email into the registration dialog. Then click the "Register" button.
-
Q2. What can I do if I get the message "Invalid Code" when trying to register?
[1] First, please make sure that you have downloaded the right program.
[2] The registration code is case sensitive. And, please do not add blank at the beginning or the end of the word. You can also copy and paste the Email address and Code into the registration pop up dialog.
[3] If you are sure that you are running the right program and following the direction but still get the failed message, please contact our support team via [email protected] for help.
-
Q3. Why can I only convert the first 1 minute of each audio?
TuneCable trial version only allows trial users to convert the first 1 minute of each song for sample testing. To unlock this restriction, please purchase a license.
-
Q4. What kind of audio formats can TuneCable Spotify Downloader export?
TuneCable Spotify Music Converter offers MP3, AAC, WAV, FLAC, AIFF, and ALAC format for outputting.
-
Q5. Can I convert the entire playlist from Spotify?
Yes, TuneCable supports converting the entire playlist by dragging and dropping the playlist from the Spotify app or add the whole playlist from the Spotify web player to TuneCable.
-
Q6. How to automatically store the output audio into Playlist / Artist / Album folders?
Before converting, you can choose to sort the output music files into folders by "None", "Playlist", "Artist", "Album", or other provided options from Output Organized in Settings, so that the files would be organized properly.
-
Q7. How to preserve the original sound quality?
Select 'AUTO' from Output Format in Settings, and TuneCable will output the songs with the original sound quality saved and the source format as well.
-
Q8. How to do if I fail to convert Spotify songs?
[1] Please check if you are using the latest version of TuneCable and Spotify app.
[2] Please check if you can play the song on Spotify Music like you normally do.
[3] If you are using Bluetooth or other device to connect your computer, please break the connection.
[4] Please go to the top right, click the "Menu" and choose "Clear Cache".
[5] Please re-open the program for a try.
[6] Please go to the "Settings" tab and go to "Conversion Mode". Then try different conversion modes.
If the solutions above are not effective, please send an e-mail to our support team at [email protected], describing the problem in more details and attaching your OS info, Spotify version as well as the log files of TuneCable. To find the log files, just click Menu > Open log file, and a window which contains the log files would pop up. Then please send us all the log files.
-
Q9. How to fix no sound issue on Mac after using TuneCable Spotify Music Downloader?
Some users responded that there was no sound from Mac laptop speakers after downloading and using Spotify Music Downloader. Now you can manage to fix this sound issue by following:
1. Open "Terminal" on machine. You can do this by click "Applications" folder in Finder, then open "Utilities" and double-click on "Terminal".
2. Copy this code: sudo rm -rf /Library/Audio/Plug-Ins/HAL/MJRecorderDevice.driver
and paste it to the pop up terminal window, and press "Return". Then enter the password of your Mac and press "Enter" on the keyboard.
3. Close this "Terminal" window on Mac.
4. Restart your machine. Restart your Mac and then you can play the audio normally via media devices.
-
Q10. How to download all songs from my Spotify playlist seems TuneCable Spotify Downloader can only load and download 500 songs of it.
Due to Spotify's restriction, when draging and droping playlist from Spotify to other program, it can only load out 500 songs of the playlist. To solve this problem, please follow our steps below. Or you can watch this video to know how to do.
1. Launch Spotify app or Spotify Web Player, open the playlist which you want to download.
2. Click the first track, then scroll down to the bottom. Hold down the "SHIFT" key from your keyboard and click the last track.
3. Now you can drag these songs and drop them in specific area which defined on the interface.
-
Q11. How to Fix Failed 1802/1803 that occurs on TuneCable Spotify Downloader for Mac?
If you encountered the Failed 1802/1803 when using TuneCable Spotify Downloader for Mac under macOS 11.1 or above, please follow our instructions below to authorize 'Music' in the 'Automation' section.
Step 1: Go to 'System Preferences' > 'Security & Privacy' > 'Privacy' module.
Step 2: Find the 'Automation' option, then enable 'Music' option under TuneCable Spotify Downloader.
If the problem persists, please provide us with more detailed information to our support team via [email protected] for further analysis, we will find the solution for you ASAP:
1. Which macOS are you running?
2. Are you a Spotify Free user or Premium subscriber? And are you running the latest version of Spotify?
3. What’s the output format and settings you choose in TuneCable?
4. Does the problem happen to a certain audio file or to all audio files?
5. Please send us all the log files of TuneCable for our analysis. You can find them by going to the program, Menu > Open Log File > logs.
-
Q12. Why my Spotify account is suspended and what can I do to stop this?
As defined by the US copyright law, recording or converting music is not a violation. However, in June 2021 spotify has changed it’s attitude towards “high speed recording”. So that might be the cause they suspend your account. What should be done then?
1) Contact Spotify support at https://support.spotify.com/us/contact-spotify-anonymous/
2) Confirm to Spotify support that you are no longer engaging in “illegal content downloads”.
3) Update TuneCable to the latest version. After that, do NOT use the "high speed" function in TuneCable for recordings from Spotify.
4) Do not use any other tools for Spotify, as many of them use the high-speed function by default.
5) You can also check this out here. If any other problems, please feel free to contact us.
-
Q13. My Spotify Account is suspended, what should I do?
Sorry to hear that your Spotify account has been suspended. We explained the problem in detail. For this issue, please check Spotify Account Suspended.
To regain the Spotify suspended account, please check this page.