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TuneCable Software FAQs

Common Questions

  • Q1. Haven't received any emails with registration information?

    After the payment is confirmed, you will receive an email with the registration Email and code shortly within 2 hours in normal. Please check your inbox a while later. If you do not receive your code after several hours, please check your spam filtering in case our registration email gets marked as spam and sorted into a "Spam" folder or deleted.

    If you haven't received the registration email within 12 hours, please contact our support team: [email protected] and offer possible email address & order number, we will reply to you within 24 hours.

  • Q2. Received the registration information, but there is nowwhere to download the program?

    Please download the program you've purchased form our Download Center.

  • Q3. Can I pay with PayPal?

    Yes, our products currently support PayPal to pay for the order.

  • Q4. What should I do if I accidently purchased the wrong product?

    If you are still in the refund period, we can help you switch products that under the same price and same plan. Please contact our support team [email protected] with the order ID of the product you have purchased. Or you can directly purchase the correct product you want and then contact our support team with both of the two order IDs, and then we would immediately refund the incorrect one to you.

    If you are out of the refund period, we can not change the product or refund the wrong product. For other refund requests, please refer to 'Refund Policy'.

  • Q5. Is the code available on both Windows version and Mac version of TuneCable programs?

    Sorry, no. The registration code is only available on the particular program you purchased. If you purchase the Windows version and would like to activate the Mac version as well, you need to buy Mac version.

  • Q6. I want to buy several copies of TuneCable programs, can I get a discount on my order?

    Sure, we offer a discount for batch orders. You can contact our support team to get the coupon code.

  • Q7. What can I do if I get the message "Invalid Code" when trying to register?

    First please make sure that you have downloaded the right program. And The registration information is case sensitive. so please do not add blank at the beginning or the end of the word. If you are sure that you are running the right program and following the direction but still get the error message, please contact our support team for help.

    If you purchased TuneCable program before Sep. 30th, 2016, please use your registration name and code to activate the program, not with email and code.

  • Q8. I have problem in updating my program to the latest version?

    If you have problem in updating the program to the latest version by clicking "Check for Updates", please directly download the latest version of the program you are running from our Download Center.

  • Q9. Can I update to the latest version without paying again?

    Yes, you will get free Technical Support and free Updates once you have purchased our program.

  • Q10. Does TuneCable work with the Apple Music and Spotify from Windows 11/10 store?

    Yes, all of our programs including Video Converter, Spotify Music Converter and iTunes Audio Converter are compatible with the Windows 11/10 Store version of Spotify and iTunes. Please simply download the latest versions of them from our Download Center.

  • Q11. What are the differences between a trial version and a registered version?

    TuneCable provides free download & trial before you purchase the registration code. The code can be used to register the program and turn the trial version to the full version. A lot of people want to know the detailed differences between a trial version and the retail version. Here we will introduce the main differences between the two versions. ( Learn More)

  • Q12. What is the refund policy?

    In some reasonable case, we can give you a full refund. Please refer to our refund policy for further understanding.

  • Q13. What is the subscription plans and policy?

    Here are the details of the subscription plans, automatic renewal and refund policy → Subscription-based Products FAQs.

  • Q13. After upgrading the latest version, it prompts that the program is not compatible with the system version. What should I do?

    For better development of TuneCable products, we adopt new technology in the latest version which is no longer compatible with macOS 10.14 or lower systems.

    There are some solutions if you can not use the TuneCable program for this reason:

    1. Update your macOS system to Mac 10.15 or above. The latest version is recommended.
    2. Switch to a Windows computer, and our support team will help you change the license.
    3. Download the old version which is still compatible with macOS 10.11 -10.14. However, we still want to remind you that the old version may have some bugs which already been fixed in the latest version.

    TuneCable iMusic Converter: https://www.tunecable.com/tunecable-imusic-converter-oldmacos.dmg

    TuneCable iMazon Recorder: https://www.tunecable.com/tunecable-amazon-music-recorder-oldmacos.dmg

    TuneCable iTadal Music Converter: https://www.tunecable.com/itadal-music-converter-oldmacos.dmg

  • Q14. How to Download A Playlist in Its Original Order?

    If you choose to download one or more playlists without changing the order of each track, follow these steps:

    1. In lower left of TuneCabe main interface, access "Settings".
    2. Under "Output File Name", retain only "Playlist Index" and "Title".
    3. Select "Playlist" in the "Output Organized" setting.

Spotify Music Downloader FAQs

  • Q1. How to register TuneCable Spotify Downloader?

    [1] Run TuneCable Spotify Downloader and select the "Register" tab in the lower left corner, you will get the registration interface.
    [2] Copy and paste the registration Email and Code you have received from the email into the registration dialog. Then click the "Register" button.

  • Q2. What can I do if I get the message "Invalid Code" when trying to register?

    [1] First, please make sure that you have downloaded the right program.
    [2] The registration code is case sensitive. And, please do not add blank at the beginning or the end of the word. You can also copy and paste the Email address and Code into the registration pop up dialog.
    [3] If you are sure that you are running the right program and following the direction but still get the failed message, please contact our support team via [email protected] for help.

  • Q3. Why can I only convert the first 1 minute of each audio?

    TuneCable trial version only allows trial users to convert the first 1 minute of each song for sample testing. To unlock this restriction, please purchase a license.

  • Q4. What kind of audio formats can TuneCable Spotify Downloader export?

    TuneCable Spotify Downloader offers MP3, AAC, WAV, FLAC, AIFF, and ALAC format for outputting.

  • Q5. Can I convert the entire playlist from Spotify?

    Yes, TuneCable supports converting the entire playlist by dragging and dropping the playlist from the Spotify app or add the whole playlist from the Spotify web player to TuneCable.

  • Q6. How to automatically store the output audio into Playlist / Artist / Album folders?

    Before converting, you can choose to sort the output music files into folders by "None", "Playlist", "Artist", "Album", or other provided options from Output Organized in Settings, so that the files would be organized properly.

  • Q7. How to preserve the original sound quality?

    Select 'AUTO' from Output Format in Settings, and TuneCable will output the songs with the original sound quality saved and the source format as well.

  • Q8. How to do if I fail to convert Spotify songs?

    [1] Please check if you are using the latest version of TuneCable and Spotify app.
    [2] Please check if you can play the song on Spotify Music like you normally do.
    [3] If you are using Bluetooth or other device to connect your computer, please break the connection.
    [4] Please go to the top right, click the "Menu" and choose "Clear Cache".
    [5] Please re-open the program for a try.
    [6] Please go to the "Settings" tab and go to "Conversion Mode". Then try different conversion modes.
    If the solutions above are not effective, please send an e-mail to our support team at [email protected], describing the problem in more details and attaching your OS info, Spotify version as well as the log files of TuneCable. To find the log files, just click Menu > Open log file, and a window which contains the log files would pop up. Then please send us all the log files.

  • Q9. How to fix no sound issue on Mac after using TuneCable Spotify Downloader?

    Some users responded that there was no sound from Mac laptop speakers after downloading and using Spotify Music Downloader. Now you can manage to fix this sound issue by following:
    1. Open "Terminal" on machine. You can do this by click "Applications" folder in Finder, then open "Utilities" and double-click on "Terminal".
    2. Copy this code: sudo rm -rf /Library/Audio/Plug-Ins/HAL/MJRecorderDevice.driver and paste it to the pop up terminal window, and press "Return". Then enter the password of your Mac and press "Enter" on the keyboard.
    3. Close this "Terminal" window on Mac.
    4. Restart your machine. Restart your Mac and then you can play the audio normally via media devices.

  • Q10. How to download all songs from my Spotify playlist seems TuneCable Spotify Downloader can only load and download 500 songs of it.

    Due to Spotify's restriction, when draging and droping playlist from Spotify to other program, it can only load out 500 songs of the playlist. To solve this problem, please follow our steps below. Or you can watch this video to know how to do.

    1. Launch Spotify app or Spotify Web Player, open the playlist which you want to download.

    2. Click the first track, then scroll down to the bottom. Hold down the "SHIFT" key from your keyboard and click the last track.

    3. Now you can drag these songs and drop them in specific area which defined on the interface.

  • Q11. How to Fix Failed 1802/1803 that occurs on TuneCable Spotify Downloader for Mac?

    If you encountered the Failed 1802/1803 when using TuneCable Spotify Downloader for Mac under macOS 11.1 or above, please follow our instructions below to authorize 'Music' in the 'Automation' section.

    Step 1: Go to 'System Preferences' > 'Security & Privacy' > 'Privacy' module.

    Step 2: Find the 'Automation' option, then enable 'Music' option under TuneCable Spotify Downloader.

    If the problem persists, please provide us with more detailed information to our support team via [email protected] for further analysis, we will find the solution for you ASAP:

    1. Which macOS are you running?

    2. Are you a Spotify Free user or Premium subscriber? And are you running the latest version of Spotify?

    3. What’s the output format and settings you choose in TuneCable?

    4. Does the problem happen to a certain audio file or to all audio files?

    5. Please send us all the log files of TuneCable for our analysis. You can find them by going to the program, Menu > Open Log File > logs.

  • Q12. Why my Spotify account is suspended and what can I do to stop this?

    As defined by the US copyright law, recording or converting music is not a violation. However, in June 2021 spotify has changed it’s attitude towards “high speed recording”. So that might be the cause they suspend your account. What should be done then?

    1) Contact Spotify support at https://support.spotify.com/us/contact-spotify-anonymous/

    2) Confirm to Spotify support that you are no longer engaging in “illegal content downloads”.

    3) Update TuneCable to the latest version. After that, do NOT use the "high speed" function in TuneCable for recordings from Spotify.

    4) Do not use any other tools for Spotify, as many of them use the high-speed function by default.

    5) You can also check this out here. If any other problems, please feel free to contact us.

  • Q13. My Spotify Account is suspended, what should I do?

    Sorry to hear that your Spotify account has been suspended. We explained the problem in detail. For this issue, please check Spotify Account Suspended.

    To regain the Spotify suspended account, please check this page.

Amazon Music Converter FAQs

  • Q1. How to register TuneCable iMazon Recorder?

    [1] Launch TuneCable iMazon Recorder, and go to the lower left corner to select the "Register" section. You will see a registration dialog. You can also click on the Menu Menu icon icon and select "Register" to get the interface.

    [2] Fill in the two blanks with your registration Email and license code that you have received from the email. Then click "Register" to register for the program.

  • Q2. What can I do if I get the message "Invalid Code" when trying to register?

    [1] Please make sure that you are running the right program - TuneCable iMazon Recorder.

    [2] Please ensure that you are running the correct version of the program. The license for the Windows version couldn't be applied on macOS operating system and vice versa.

    [3] The registration info is case-sensitive. Please differentiate the upper case and the lower case in your registration email address and license code.

    [4] Please confirm that there are no spaces before or after the registration info.

    If you still get the failed Message, please contact our support team at [email protected] via e-mail for further help.

  • Q3. Why can I only convert the first 1 minute of each audio?

    TuneCable iMazon Recorder enables users to convert the first 1 minute of each Amazon track for sample testing. You need to purchase a license to unlock the full version. (Learn More )

  • Q4. What kind of music does TuneCable support converting and exporting to?

    TuneCable iMazon Recorder is a professional Amazon Music downloader which is able to download songs, albums, podcasts, or playlists from Amazon Music to MP3, AAC, WAV, FLAC, AIFF or ALAC format.

  • Q5. Can I use TuneCable iMazon Recorder to convert the entire playlist from Amazon?

    Of course, you can use TuneCable iMazon Recorder to convert the entire playlist, artist, or album from Amazon Music.

  • Q6. Why can't I play music online when I use TuneCable iMazon Recorder?

    For the sake of providing users with the best conversion rate, TuneCable iMazon Recorder adopts a new conversion technology. Please do not play Amazon Music on other devices during conversion.

  • Q7. Does TuneCable iMazon Recorder support Amazon Ultra HD?

    Yes. TuneCable iMazon Recorder is known for keeping excellent audio quality. It retains up to Amazon Ultra HD audio quality after conversion.

  • Q8. What to do if TuneCable iMazon Recorder fails to convert music?

    [1] Please make sure the songs you want to convert can be played normally on TuneCable or on the Amazon Music web player in Chrome.

    [2] Please don't connect an external audio device to your computer during the conversion and don't play Amazon Music on other devices at the same time.

    [3] Please do not login Amazon account on other devices and play music during the conversion process.

    [4] Please go to the top right, click the "Menu" and choose "Clear Cache".

    [5] Please reopen the program for a try.

    [6] Please go to "Settings" tab and try a different conversion mode.

    If the problem persists, please provide some informations below and contact the support team via email [email protected], with the following information attached:

    1. Which Windows OS are you using? Windows 7/8/10/11? 32 bits or 64 bits?

    2. If you're Windows 11/10 user, please send us a screenshot about the version and edition of your Windows. (Tip: just press Win+R on your keyboard, type in "winver", and hit Enter)

    3. Are you a Prime Music user or Amazon Music Unlimited user? And which country/region does your Amazon Music account belong to?

    4. What is the output format you choose?

    5. Did the problem happen to a certain audio file or to all audio files? (If only a few music files can't be converted successfully, please restart the program and try to convert them again.)

    6. Which conversion mode did you choose in Setting window? App download mode or the web player mode?

    7. Please send us the log files. You can find them by clicking the Menu button (in the upper right corner) > Open log file. You will see a logs folder, please send us all the files in this folder.

Tidal Music Converter FAQs

  • Q1. How to register TuneCable iTadal Music Converter?

    [1] Launch TuneCable iTadal Music Converter, and go to the lower left corner to select the "Register" section. You will see a registration box. You can also click on the Menu Menu icon icon and select "Register" to get the interface.

    [2] Fill in the two blanks with your registration Email and license code that you have received from the email. Then click "Register" to register for the program.

  • Q2. What can I do if I get the message "Invalid Code" when trying to register?

    First, please make sure that you have downloaded the right program. And The registration information is case sensitive. so please do not add blank at the beginning or the end of the word. If you are sure that you are running the right program and following the direction but still get the error message, please contact our support team for help.

  • Q3. Why can I only convert the first 1 minute of each audio?

    TuneCable trial version only allows trial users to convert the first 1 minute of each song for sample testing. To unlock this restriction, please purchase a license. (Learn More )

  • Q4. What's the function of "Intelligent Mode"?

    "Intelligent Mode" is a combination of Tidal Record/Web Download and YouTube Download Mode. When you choose "Intelligent Mode" in the TuneCable setting window, the conversion rate would be increased a lot thus you can get the Tidal tracks as needed.

  • Q5. How to download songs in the same order as the original playlist?

    Go to the "Settings" interface of TuneCable. Then select "Playlist Index" and "Title" in the "Output File Name" setting. Also, select "Playlist" in the "Output Organized" setting.

  • Q6. How to download Tidal songs with the best audio quality?

    Go to the "Settings" interface TuneCable. Then choose 'AUTO' from Output Format and 'Tidal Record/Web Download' from Conversion Mode in Settings to download Tidal songs with the original quality in the original formats.

  • Q7. Where can I get the converted files?

    The converted files are stored in the output folder on your computer. Click the "Converted" section of the TuneCable interface, then click the folder icon behind a song to locate the converted song.

  • Q8. How to edit ID3 tags?

    TuneCable iTadal Music Converter offers you the tool Tag Edit, or ID3 tag editor, namely, is the easy-to-use function that allows you to change the tags or add ID3 tags to your local audio files or the converted Tidal music songs, including title, artist, album, year, genre, track number, and other tags of the converted files. Just select the songs you want to change, click the four squares icon above the converted songs, and select the "Edit Tag" option to edit its ID3 tags. Or go to "Tools > Tag Edit" to import local music and edit its ID3 tags.

Apple Music Converter FAQs

  • Q1. How to register TuneCable iMusic Converter?

    Launch TuneCable iMusic Recorder, and go to the lower left corner to select the "Register" section or click the top-right "Menu" button and choose "Register" in the drop-down list. You will see a registration dialog box.

    Copy and paste the registration Email and Code that you have received from the email into the registration box. Then click "Register" to register for the program.

  • Q2. What can I do if I get the message "Invalid Code" when trying to register?

    First please make sure that you have downloaded the right program. The registration information is case sensitive. And, please do not add blank at the beginning or the end of the word. You can also copy and paste the E-mail and Code into the registration box. If you are sure that you are running the right program and following the direction but still get the failed message, please contact our support team for help.

  • Q3. How to solve the problem that TuneCable fails to read iTunes library?

    Firstly, please make sure you have downloaded the music to your computer, and it can play normally in iTunes. And please make sure your computer is well authorized with the same Apple ID that you used when downloading the iTunes music.

    Secondly, if you have downloaded the music to your computer, but the program still fail to read them. Please follow these steps to fix this issue. ( Learn More )

  • Q4. Why the output file is only 1 minute long?

    TuneCable trial version only allows trial users to convert the first 1 minute of each song for sample testing. To unlock this restriction, please purchase a license. (Learn More )

  • Q5. What kind of audio formats could be converted?

    Any audio files that could be played on your iTunes, could be converted by iTunes Audio Converter, including Apple Music files, iTunes music, podcasts and audiobooks, music file you purchased, audio book you bought from Audible, etc.

  • Q6. How to solve the problem of "Conversion Failed"?

    For this error, we have some suggestion for you, please try and check if it helps to fix this issue. (Learn More)

  • Q7. What should I pay attention while using iTunes Audio Converter?

    If you choose iTunes App mode, you should quit iTunes before running iTunes Audio Converter, and you'd better don't use iTunes while converting. Any operations on iTunes while converting may affect the result.

  • Q8. Where can I get the converted files?

    The converted files are stored in the output folder. Click the "Converted" tab in the left bar to find the output audio.

  • Q9. How to preserve the original sound quality?

    Select 'AUTO' from Output Format in Settings, and TuneCable will output the songs with the original sound quality saved and the source format as well.

  • Q10. The output files have several short breaks of silence when played back?

    Please disable the Crossfade Songs in iTunes > Preferences > Playback.

  • Q11. 1 or 2 seconds of a random song from iTunes library adds to the converted audio?

    Please disable the Crossfade Songs in iTunes > Preferences > Playback.

  • Q12. How to automatically store the output audio into Playlist / Artist / Album folders?

    Before converting, you can choose to sort the output music files into folders by "None", "Playlist", "Artist", "Album", or other provided options from Output Organized in Settings, so that the files would be organized properly.

  • Q13. How to do if there is no sound in the output audio on Windows?

    Please open iTunes Preferences by clicking "Edit >> Preferences" and choose the "Playback", then select "Windows Audio Session" from the drop-down list of "Play Audio Using" and click "OK". After that, close iTunes and launch TuneCable to convert those songs again.

  • Q14. Does TuneCable iMusic Converter runs on Apple Device with M1 Chip?

    Yes, from the V1.1.0 version, TuneCable iMusic Converter supports running on M1 Chip devices. You can know more from the version history.