[1] Run TuneCable BeatOne and select the "Register" tab in the lower left corner, you will get the registration interface.

[2] Copy and paste the registration Email and Code you have received from the email into the registration dialog. Then click the "Register" button.


[1] First, please make sure that you have downloaded the right program.

[2] The registration code is case sensitive. And, please do not add blank at the beginning or the end of the word. You can also copy and paste the Email address and Code into the registration pop up dialog.

[3] If you are sure that you are running the right program and following the direction but still get the failed message, please contact our support team via [email protected] for help.

TuneCable trial version only allows trial users to convert the first 1 minute of each song for sample testing. To unlock this restriction, please purchase a license.

TuneCable BeatOne offers MP3, AAC, WAV, FLAC, AIFF, and ALAC format for outputting.

Intelligent Mode is a combination of the corresponding music platform's Record/Web Download and YouTube Download. When you choose "Intelligent Mode" in TuneCable setting, the conversion rate would be increased a lot thus you can get the music tracks as needed.

[1] Navigate to the Tag Edit tool on the Tools interface. Drag and drop your local audio files to TuneCable. The "+Add" button also allows you to upload your local files.

[2] TuneCable will show the tags on the files. You can change Artwork, Title, Artist, Album, Genre, Year, and Track Num according to your need. Then click "Save" to apply all changes.

edit tag

TuneCable BeatOne also supports to convert the normal music files to MP3/M4A/WAV/FLAC/OGG/AIFF format.

[1] From the "Tools" page, choose the Format Converter option. You can add music to the interface by clicking the "+Add" button or by manually dragging and dropping them. MP3, M4A, M4B, WAV, FLAC, OGG, AIFF, and M4R are among the output formats that are supported.

[2] Select the output format, sound quality (128kbps, 256kbps, 320kbps), channel (Mono, Stereo), and output path. Then click "Convert" to start the conversion.

convert format

The tool Burn CD on TuneCable BeatOne for Windows version allows you to use TuneCable directly to burn your songs to CD, and you don't have to find other programs. You can get the tool from the "Tools" module. You can also head to the "Converted" module, select the icon with four squares above the songs, and select the "Burn CD" option.

[1] Once you have clicked into the Burn CD tool, you can drag and drop your favorite songs into the margins or select the "+Add" button to add them. If you get the tool from "Converted", select the downloaded songs first and then select the "Burn CD" tool, it will enter the next step.

[2] Then you can customize the name of the disc as well as the gap between songs. You should note that you can add a maximum of 80 minutes of songs in total. Click on "Burn" to start the progress.

burn cd

After the conversion is completed, head to the "Converted" tab, select the target songs and click on the square menu icon then select the option of "Export to iTunes". On the popup, you can name the playlist and then select "Start exporting".

export to iTunes

Yes, TuneCable supports converting the entire playlist by dragging and dropping the playlist from the music app or add the whole playlist from the web player to TuneCable.

Before converting, you can choose to sort the output music files into folders by "None", "Playlist", "Artist", "Album", or other provided options from Output Organized in Settings, so that the files would be organized properly.

Select 'AUTO' from Output Format in Settings, and TuneCable will output the songs with the original sound quality saved and the source format as well.

[1] Please check if you are using the latest version of TuneCable and music app.

[2] Please check if you can play the song on your music app like you normally do.

[3] If you are using Bluetooth or other device to connect your computer, please break the connection.

[4] Please go to the top right, click the "Menu" and choose "Clear Cache".

[5] Please re-open the program for a try.

[6] Please go to the "Settings" tab and go to "Conversion Mode". Then try different conversion modes.

If the solutions above are not effective, please send an e-mail to our support team at [email protected], describing the problem in more details and attaching your OS info, version as well as the log files of TuneCable. To find the log files, just click Menu > Open log file, and a window which contains the log files would pop up. Then please send us all the log files.

Cause: The program is occurring an unknown error, and it can't convert music successfully.

Solution: You can try it again later or change your conversion mode under the program setting.

Cause: Failed code 1005, 1200, 1201, 6208 belong to runtime error.

Solution: Please reopen the program for a try.

Cause: Your Music account is logged in and playing music at the same time on multiple devices.

Solution: Please make sure that your account is used only on your computer while in conversion.

Cause: Failed code 1010, 1700-1702 mean you are encountering errors like query no match, query failure, download failure under "YouTube Download" conversion mode.

Solution: Please use XX Record or Web Download from Conversion Mode in Settings.

Cause: TuneCable fails to initiate the Music app.

Solution: Please reopen the program for a try, if the problem still persists, we suggest you reinstall the Music app from its official website.

Cause: Failed code 1102 means TuneCable fails to play Music.

Solution: You can check if you can fix it with the below options.

[1] Please check if you are using the latest version of TuneCable and the Music app.

[2] Please check if you can play the song on the Music app like you normally do.

[3] If you are using Bluetooth or other device to connect your computer, please break the connection.

Cause: Failed code 4000-4006, 4100-4105 means the input/output path does not exist, the program fails to create the output files or the name of the output path is too long, or need authorization to create a folder.

Solution: Run TuneCable as an administrator, go to the "Setting" window, set a different output path, and choose "None" under "Output Organized" for a try.

For Failed 4003, please change the output path to a disk that has much space left.

Cause: Failed 4106 means the output file is too large to save into your FAT disk.

Solution: Please choose another output path apart from FAT disk.

If you encountered the Failed 1802/1803 when using TuneCable BeatOne for Mac under macOS 11.1 or above, please follow our instructions below to authorize 'Music' in the 'Automation' section.

Step 1: Go to 'System Preferences' > 'Security & Privacy' > 'Privacy' module.

Step 2: Find the 'Automation' option, then enable 'Music' option under TuneCable BeatOne.

automation settings

If the problem persists, please provide us with more detailed information to our support team via [email protected] for further analysis, we will find the solution for you ASAP:

1. Which macOS are you running?

2. Are you a Free user or Premium subscriber? And are you running the latest version of your music app?

3. What's the output format and settings you choose in TuneCable?

4. Does the problem happen to a certain audio file or to all audio files?

5. Please send us all the log files of TuneCable for our analysis. You can find them by going to the program, Menu > Open Log File > logs.

Some users responded that there was no sound from Mac laptop speakers after downloading and using TuneCable BeatOne. Now you can manage to fix this sound issue by following:

1. Open "Terminal" on machine. You can do this by click "Applications" folder in Finder, then open "Utilities" and double-click on "Terminal".

Open Terminal on Mac

2. Copy this code: sudo rm -rf /Library/Audio/Plug-Ins/HAL/MJRecorderDevice.driver and paste it to the pop up terminal window, and press "Return". Then enter the password of your Mac and press "Enter" on the keyboard.

Enter code to the Terminal window

3. Close this "Terminal" window on Mac.

4. Restart your machine. Restart your Mac and then you can play the audio normally via media devices.

For better development of TuneCable products, we adopt new technology in the latest version which is no longer compatible with macOS 10.14 or lower systems.

There are some solutions if you can not use the TuneCable program for this reason:

1. Update your macOS system to Mac 10.15 or above. The latest version is recommended.
2. Switch to a Windows computer, and our support team will help you change the license.

Sorry to hear that your Spotify account has been suspended. We explained the problem in detail. For this issue, please check Spotify Account Suspended.

To re-gain the Spotify suspended account, please check this page.

Please contact us at [email protected], tell us which problem are your encountering and provide us with detailed info like Mac OS, the version, and program log files for analysis. You can submit your problem through 'Menu' > 'Feedback' and attach the log files.

Get In Touch

Should you encounter any problem that couldn't be solved by the solutions above, please contact our support team via e-mail for further help.